Role of the Project Manager
The Project Manager will establish and maintain the delivery framework required to coordinate all activities across the initiative. Their responsibilities will include, but are not limited to:

• Setting up the overall project structure, including governance forums, roles and responsibilities.
• Coordinating and facilitating workshops with stakeholders, delivery teams, and external vendors.
• Developing and maintaining a consolidated project plan with clear milestones for each workstream.
• Tracking progress across all teams and providing consolidated reporting to stakeholders.
• Managing dependencies, risks, and issues across business and technical teams.
• Overseeing contracting and engagement with external service providers or vendors as required.
• Ensuring alignment across business, technology, compliance, and operations stakeholders.
• Providing regular communication and updates to senior leadership on progress and blockers.

Key Deliverables from the Project Manager

• Comprehensive project plan with milestones, timelines, and interdependencies.
• Workshop schedules, agendas, and documented outputs (decisions, action items, etc.).
• Consolidated status reports (weekly and monthly) with RAG status indicators.
• Risk, Issue, and Dependency logs with clear owners and mitigation plans.
• Contracting delivery timelines with dependent teams.
• Consolidated view of delivery timelines across business and technology teams.
• Change management plan to support adoption and communication of new capabilities.

Project Setup Requirements

• Establish project governance forums (steering committee, working groups, etc.).
• Set up collaboration tools and reporting templates (project plan, RAID log, dashboards).
• Baseline scope, timelines, and success metrics for delivery.
• Agree on stakeholder engagement and communication plan.
• Identify and secure resources (people, systems, budget).
• Ensure alignment with compliance, risk, and operational readiness requirements.

Professional Knowledge:

• Industry knowledge required – Relevant Insurance knowledge
• Domain knowledge required (Non-Negotiable)– Rewards Environment exposure and previous experience in rewards programmes; rewards models, rule changes, and partnership strategy & onboarding. Overall, this person should have Rewards Programme lifecycle management experience.
• Agile Project Methodologies

Essential Qualifications

• Minimum: Relevant Tertiary Degree in (Finance, Information Technology, Computer Science)

Essential Certifications:

• Project Management Professional (PMI- PMP / PgMP / ACP / CAPM) / PRINCE 2 Agile Practitioner, SAFe Lean Portfolio Management,

Preferred Qualifications:

• Certified Scrum Master (CSM),
• Non-negotiable Experience:
• Delivering multiple complex, strategic Rewards projects
• 8-10 years’ experience in Project Management, with a strong track record of leading and completing projects
• Ability to work in complex, dynamic, and evolving environments.
• Preferred Experience: Rewards Programmes and Data Analytics initiatives

Behavioural Competencies

• Decision Making
• Stakeholder Management
• Facilitating Change
• Influencing
• Building Partnerships
• Customer Orientation
• Cultivates Innovation
• Results Driven with collaborative approach
• Ensures Accountability
• Manages Conflict and Obstacles effectively
• Independence self-starter
• Situation adaptability & managing ambiguity